Assessor Resource
TLII3021A
Provide customer service in rail operations
Assessment tool
Version 1.0
Issue Date: May 2024
Work is generally performed without supervision and in a team environment. It involves the provision of service to customers requiring assistance both on and off a train.
This unit involves the skills and knowledge required to provide customer service in rail operations according to regulatory, legislative and workplace requirements. It includes preparing to assist customers at platforms and/or on train; providing assistance to customers including appropriate support to customers during their journey. Licensing or certification requirements are not applicable to this unit.
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